Help people - and have the support I need to do an excellent job helping people.

Helping people includes helping large numbers - as many as possible - as quickly as possible. As soon as the appropriate technology is available in a form that can be useful to people - I'd like to see the technology applied to help the largest number of people possible.

Having the support I need to do an excellent job helping people means having:

 - Full-time customer service people to answer the phone with a caring voice and relentless follow through on issues customers want resolved.

 - Team members who are brilliant, reasonable, and reliable. Being paid reasonably to support a safe and nurturing lifestyle is a given. My team members need everything necessary for them to do a fine job without distraction.

 - Ability to engage technical experts as needed - again the REASONABLE, down-to-earth experts. Have them look at what we are doing in the small niche area of their super-expertise and comment / advise on optimization / direction. For example, a postgresql expert, or a DNS expert, or a server farm maintenance expert, or Twisted Python principals, or sponsor the author of an open source program we use make a modification.

 - Equipment and data center locations to do an excellent job for the people we help. As I've conceived it - better to have redundant machines than redundant components in higher end machines. We should be able to pull out any server that performs any function to upgrade, repair or replace it - with no downtime to customers because there is another machine which is doing the same function.

 - Effective ways for the people we want to help - to hear about what we have available and get it. IE, PR / marketing / distribution / customer service. Down to earth marketing, sans BS, measurable ROI for advertising $ spent, no pie-in-the-sky campaigns. Support for word-of-mouth from our customers to more people we can help.

 - Assured basic support for myself and team members for a safe and nurturing lifestyle, allowing us to focus exclusively on taking the best care of this idea, getting the technology and customer service right, and so doing an excellent job helping people. IE, not a life where 3/4's of the time is spent on "one on one" consulting projects where only one person at a time benefits, not going to the doctor due to no health insurance, giving up taking another step toward doing something great for the world today because the brakes on the car need fixing.